Frequently Asked Questions

Is this course approved by the Ontario Ministry of Health and Long-Term Care?

Yes, this course is approved by the Ministry and will be applicable to any workplaces where a Ministry approved course is required

Is this course approved in other provinces?

Currently the course is only approved in the province of Ontario.

How long will it take me to finish the course?

This course takes approximately 8 hours to review the content and complete the quizzes at the end of each module. There are 15 modules in total, then a practice exam and then the final exam.

What course languages do you offer?

The updated course is available in English and French only. The French course website can be accessed at https://enbonnesmains.ca or by clicking the FR on the English site homepage. *These are 2 completely different websites and any Business codes purchased in 1 are not transferable to the other and same with student profiles.

What computer requirements are needed to run the course?

You will need access to the internet and a small degree of computer literacy. The course modules can be accessed on mobile (smartphone, tablet) as well as on a laptop or desktop.

How long do I have to complete the course?

You will have three (3) months to complete the course modules and successfully pass the final exam. But you never lose any module progress, the course auto-saves every few seconds. If go past the 3 months just contact the help desk to have your account reset.

What is the passing grade for the course?

The passing grade for all the modules, practice exam and final exam is 70%.

Do I have to remember how many modules I’ve completed?

You can see how many modules you have completed by going to the Menu and selecting Modules. You will then see which modules you have completed.

Does the course have any videos or sound?

The course modules don’t contain any videos, but it is AODA accessible. If you need to have the modules read back, you can turn on your own devices accessibility settings and use the read back feature.

Who can I contact with questions?

Send an email to ingoodhands@tbdhu.com or call toll-free at 1-866-287-8828 between 8:30 am and 4:30 pm, Monday through Friday. If you are not calling during these hours, leave a message and a representative will contact you within two business days.

How do I register?

Simply choose the GET CERTIFIED button. This will take you to a registration page. You will need to fill out the required information along with choosing a password that will be connected to your account. Upon registration, please ensure the information you fill at checkout is correct and in the correct capitalization. Make sure to include your apartment/unit # or PO Box if applicable to help ensure that your permanent certificate isn’t sent back by Canada Post.

Enter your name as it appears on your Government Issued Photo Identification. This info will appear on your certificate as inputted by the learner. Once you pay your course fees with a credit card or Interac card, you will have access to the course.

How do I pay for the course?

You can pay for the course using Visa, Mastercard or Interac.

Can I trust you with my credit card?

All credit card information is processed directly by Moneris, none of your credit card details ever touch the In Good Hands server.

What does the fee cover?

The fee covers the cost of the course and up to 3 attempts to pass the final exam if needed. HST will be charged.

If my employer provides me a code for my course, will they be able to access my account?

If your employer provides you with a code, they will only  be able to see what’s on their business dashboard, which shows if you’re “in progress” (which means you’re working on the modules but haven’t finished yet) or if you’re “certified” and they see the certificate #, they don’t see your grade. They can’t access your modules or see which one or how many you have completed.

What is your refund policy?

Sorry, registration fees for the course are non-refundable. We offer a Try a Module for Free option that you can click on before purchase to see how the modules are set up.

What computer requirements do I need to take the online final exam?

You will require a desktop or laptop with a webcam, microphone and a modern internet browser. (Either Firefox or Google Chrome) A small degree of computer literacy is also needed. Unfortunately you cannot take the exam on a mobile device or iPad/tablet. Also there is no live person to connect to so you can do the exam at any time of any day that is convenient for you.

Why is it necessary for me to show valid photo identification?

Test takers must prove they are the person who has registered for the course by showing valid photo identification at the beginning of the recording. This can take the form of a  Driver’s License, a International Passport, student card and/or an Government issued Photo ID Card/Photo Health Card. You can cover up any other identifying information other than your name and photo. Please contact our office if you’re unsure or don’t have any of the mentioned photo ID.

Will the exam be recorded?

Yes, the exam will be recorded and reviewed to ensure that the test taker is not cheating.  There is no live person to connect to. The Ontario Ministry of Health requires that all exams be invigilated, or supervised, so this is why the review is necessary. The exam will be reviewed using set criteria.  For example: flipping between two internet tabs, (the exam is NOT open book), face not detected (so covering up the camera after passing the camera test), multiple faces detected, etc. For a full list please contact help desk. If a video is flagged based on these criteria, the test taker will be contacted regarding the status of their exam and will be provided with details on what they are required to do to complete certification.

What score do I need on the final exam to pass the course?

To pass the final exam and become a certified food handler you must receive a score of at least 70%.

How long will it take me to complete the final exam?

You will have 90 minutes, or one hour and 30 minutes, to complete the final exam.

What if I don’t pass the final exam?

Your fee includes up to three attempts to pass the final exam. If you do not pass on the first try, you can go back into the course and review the content again for a second or third attempt.

How long is the certification valid?

The certification is valid for 5 years. You will receive an email three months before your certification expires reminding you of the need to take the course again.

How do I get my certificate?

Once your completed exam has been reviewed by our proctor you will have immediate access to a temporary electronic copy . To access the temporary copy just log back into your In Good Hands account, click on My Account then Certificate. The permanent wallet card is then mailed out via Canada Post to the address listed on your profile.